What is legislation relating to working with customers?

The term ‘consumer law’ refers to any piece of government legislation designed to protect consumers from poor-quality products and poor business practices. Complying with the law will avoid legal problems and assure customers about the quality of the products sold by a business.

What is the consumer protection legislation?

The aim of the Consumer Protection Act is to help safeguard the consumer from products that do not reach a reasonable level of safety. In the safety field, this Act establishes a civil law right of redress for death, or injury, caused by using defective consumer goods (the so-called ‘product liability’ provisions).

What skills and characteristics will you need to Utilise when dealing with customer complaints?

But, not everyone has the right skill set, qualities and experience to handle the wide range of complaints that can arise. A poor listener may never understand the root of the problem….

• Knowledge of the Product.
• Creativity.
• Communication Skills.
• Listening Skills.
• Thick Skin.

What does legislation mean in law?

Legislation refers to the preparation and enactment of laws by a legislative body through its lawmaking process. A bill is a draft, or tentative version, of what might become part of the written law. A bill that is enacted is called an act or statute.

What is the key legislation relating to safety at work?

Health and Safety at Work Act (HSWA) 1974 This Act places a legal duty on employers to ensure, so far as reasonably practicable, the health, safety, and welfare of employees, and to ensure that employees and others are kept safe.

What are the legislative requirements for customer service?

Assessment for module: Date Pass 1: Identifying the customers 2. Establishing client wants and needs 3. Turning the customer service triangle upside down 4. Listeners quiz 5. Personal values in customer service 6. Conflict resolution case studies 7. Two client calls 8. Surveying customers 9. Moments of Truth 10.

What do you mean by implement customer service standards?

Implement customer service standards Customer service standards are established by organisations to provide procedures and guidelines for employees when dealing with customers.

Why are there standards and regulations in place?

For one thing, standards and regulations are in place for a reason — to protect your data and the data of your customers.

How to find out your state’s customer service requirements?

All you need to do to access this information is to type in the initials of your State followed by gov.au (as in ) in the URL dialog box and this will lead you straight to the site you want. Extract from ‘Implementing quality customer service’ 3 © Sea Eagle Publications, 2008 RIGHTS AND OBLIGATIONS WITHIN CONTRACTS