Can you ask to speak to Americans?

No. There is no magic number to call so you get to speak to an American. > I spoke with one rep for probably 45 minutes (including hold time) and then it turns out she didn’t know how to cancel an order.

Why do companies use foreign call centers?

The primary reason that companies outsource their customer service to offshore call centers is that many foreign countries pay their workers less than in the U.S. As such, using an offshore call center can be significantly cheaper than launching an in-house customer service team. Lower technology costs.

Is it rude to ask someone if they speak English?

In most cases here, its all about attitude, if you are humble, have learned to say that question in the language of the native it is not rude. If you are humble and asks in English, it is still not rude. However, if you expects people to know English despite it not being their native language, you are rude.

How can I speak to an American at Amazon?

If you need to talk to a live person in Amazon customer service you need to dial 1-888-280-4331. This phone number is available from 3 am to 10 pm PST seven days a week.

Can you rude?

Using can instead of may isn’t necessarily rude, though there are times when may is considered more polite. It depends on the context. Can refers to ability. May could be used to request permission or to express a possibility.

How do you politely ask someone to speak English?

“Would you please say that in English?” assuming something has been said. You can be ultra-polite, “May I please request you to speak in English?” You can also be firm and to the point, yet polite – “Please speak in English”. Politeness is actually in the speaker’s tone.

How to talk to a US customer service rep?

The rep might suggest talking to his/her manager, but, again, politely say, “Thank you, but I’d like to speak to a customer service representative in the USA.” YOU WILL BE IMMEDIATELY CONNECTED to a rep in the USA.

What to do when you call a foreign call center?

Any time you call an 800 number (for a credit card, banking, Verizon, health and other insurance, computer help desk, etc) and you find that you’re talking to a foreign customer service representative (perhaps in India , Philippines , etc), please consider doing the following:

Can a foreign call center transfer you to an American Rep?

Come to find out that every American company using overseas operators must transfer you to an American rep. by saying “I want to speak to a representative in America.” (Don’t take no for an answer on this) This was confirmed by the American rep. that they must transfer you after that request.

What to do if customer service is not from USA?

After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), please very politely (very politely – this is not about trashing other cultures) say, “I’d like to speak to a customer service representative in the United States of America.”